Complimentary shipping is offered on all orders over $99.
Orders will ship via ground service at a flat rate of $15.
Mason Jones makes every effort to ship your order promptly. Most items will arrive within 2 weeks. Personalized items typically arrive within 3 weeks. Please note, some pieces are handcrafted by artisans around the world or made-to-order just for you, resulting in longer lead times.
In the event of a delay, we will notify you by phone and/or email. If you have questions about availability or would like to request expedited delivery, please email call (616) 458-6116 or email Hello@MasonJonesShops.com before placing your order.
Once your order is processed, you will receive a shipping confirmation with tracking details.
Mason Jones is currently unable to process international shipments online. Please call (616) 458-6116 or email Hello@MasonJonesShops.com if you have a special delivery request.
Canceling an Order
To request an order cancellation or change, please send an email to Hello@MasonJonesShops.com. We will make every effort to accommodate your request. However, if your order has already been processed, please refer to our policy for Returns & Exchanges.
Despite our very best efforts, items are occasionally damaged in transit. Should you receive a damaged item, please send photos of the item and any packaging and/or shipping materials to Hello@MasonJonesShops.com within 5 business days of delivery. We will issue a replacement after inspection. If the manufacturer requires that the damaged item be returned, you will be issued a complimentary return shipping label.
Shop with confidence at Mason Jones. If you are not 100% satisfied with your purchase, we are happy to accept your return or make an exchange for you!
Items returned within 30 days of purchase are eligible for a full refund in the form of original tender. Products must be unused and undamaged, in original packaging with tags intact, and accompanied by your packing slip or a copy of your receipt for proof of purchase. We reserve the right to refuse a return or exchange request if it does not comply with our policy.
Refunds will include the cost of the item, plus any applicable sales tax. Shipping charges are non-refundable. Custom, personalized, and sale items may not be returned or exchanged. Bed linens and rugs may incur a restocking fee. Basic bedding items including pillows, duvets, and mattress pads are not eligible for return or exchange unless there is a defect or error.
Returns Shipped to Store
Returns must be accompanied by the original packing slip or a copy of your receipt for proof of purchase. Returns may be shipped via USPS, FedEx, UPS or other recognized carrier at your expense.
Mason Jones is not responsible for returns lost in transit unless a tracking number is supplied and proof of delivery is verified. We are also not responsible for any damage that occurs during return shipping. We encourage packing and sealing your return safely and securely, insuring it for its full value, and keeping a record of the return tracking details.
Please ship returns to:
Attn: Online Returns
1862 Breton Road SE
Grand Rapids, MI 49506
Your return will be processed, with a refund issued to the original form of payment, within 10 business days of receipt. Please note, your financial institution may take longer to reflect this transaction.
Returns to Store
You may also return your item to our flagship store, located at 1862 Breton Road SE in Grand Rapids, Michigan. Please bring your original packing slip or a copy of your receipt for proof of purchase. We will require photo identification and the original form of payment to issue a refund.